LUXE AUTO CONCEPTS FAQ

Great question!!  We created Luxe after repeatedly being burned with poor quality tint overlays that can be found everywhere on the internet.  It seemed like every experience we had with tinting lights or installing overlays led to disappointment due to a poorly cut overlay, poor quality material, poor packaging, or slow and unprofessional services from ebay vendors.  After doing some research with materials we decided to release our own tint overlays, except we use our own proprietary vinyl LightWrap and we include most everything you need to successfully install your product.  Our goal is to provide as much value possible to you, our customer, and ensure that no matter how complex the install you have all the tools you need to get professional results with our products.  When possible we provide installation videos and have numerous authorized installers world wide if you need help installing our products.

We strive to process and ship orders as quickly as possible.  Most non-custom orders will ship same day when placed before 12pm CST or 2pm CST for FedEx 2day, FedEx Overnight, and USPS Priority Express.  If for some reason your order will not ship right away you will be contacted with an estimated ship date.  You always have the option of cancelling your order if you prefer not to wait.

We ship orders Mon - Fri. Please know that transit time is Monday through Friday as Saturday and Sunday are not business days. LuxeAutoConcepts.net, FedEx, and USPS do not guarantee shipping times. Orders over $250 may require a signature. If signature removal is requested per our customer, the customer assumes ALL responsibility in the case of a delivered package that is either stolen or not received for any reason. Some international orders may require additional handling if the location is in an extended zone.

For International shipments, Luxe Auto Concepts is NOT responsible for extra import fees, it is the customer's responsibility to cover the shipping fees as well as customs/taxes fees that may be added by their country. If your shipment is damaged in transit, Luxe Auto Concepts will do its part in filing a claim and replacing the damaged product, however, shipping fees must be collected from the buyer in order to reship the product out of the country once again.
International shipping methods are NOT guaranteed. These are estimates given by the carriers themselves. We are not responsible for packages arriving outside of the projected time frame. In most cases, shipments may be delayed due to the country's custom clearances which can delay shipments most of the time.

In case of Lost/Damaged shipments, Luxe Auto Concepts will follow the claim process through FedEx or USPS. Please understand that claims will require photos of physical damage to the product and shipping container. The claim process can take up to 45 business to be successfully processed and granted. If the order is urgent we recommend placing a new order and once the claim is granted, we will issue the credit back to that order.

In case of delivered but stolen goods, the carrier will require a valid police report from your local police department in order to process through the claim. In most cases, the carrier will require both parties to be involved in the claim process "Luxe Auto Concepts & Customer" the claim process can take up to 45 days to be resolved or denied. In the case of a denied claim, Luxe Auto Concepts is NOT responsible for shipments that state delivered but are not in possession of the customer.

When we print the shipping label for your order our system will contact you via email or SMS depending on your preferences with your tracking number.    If you do not see a shipping confirmation email you can go to your "Order #XXXXX confirmed" email and click [View your order] to pull up a page with live updates.  If you weren't contacted that your order was being delayed please Contact Us Here for a response or call 1-888-752-5893 for an immediate update.

Yes we do!  Our website should calculate your shipping anywhere in the world.  We use DHL or Fedex depending on your location due to their reliability and speed.  If the system isn't calculating shipping rates for you it's most likely due to the address being input incorrectly.  In this case please Contact Us Here and we will help you out.

International orders may incur additional taxes and customs fees. The customer is responsible for paying these fees at time of receipt. Luxe Auto Concepts has no control over these fees and we can't adjust them. The Zonos Hello popup will appear for international customers and tell you estimated duties & taxes.

If you need to cancel an order please contact us immediately as we process and ship orders as fast as possible... usually the same day.  We can cancel any order that is has not been processed or a custom order where the design process has not started.  If your order is currently in processing or has already been shipped you must go through the return process in order to obtain a refund for your order.  For more info on the return process please refer to our return policy.

Luxe LightWrap™ is a premium quality cast vinyl film specially developed for wrapping vehicle lights and trim with translucent effects tinting the lens while letting light pass through. Luxe LightWrap™ materials are superior quality, cast PVC films that offer exceptional dimensional stability and excellent long-term durability, they offer excellent cutting and weeding properties, and are suitable for applications in outdoor and indoor environments.  LightWrap ™ adhesive allows the film to be removed using heat and/or chemicals, under controlled conditions, up to a period of three years from a range of substrates, subject to exceptions covered in the warranty. Exceptional dimensional stability and long-term durability suitable for indoor and outdoor applications and excellent conformability and adhesion for use on smooth or contoured surfaces.

• Film Type: Cast
  
• Adhesive: Slideable, Repositionable clear semi-permanent removable acrylic adhesive with micro diamond air release 
  
• Application Type: Dry
  
• Recommended Uses: Automotive Lights, Headlights, Taillights, Chrome Trim, Mirrors, Bumpers, Accents & Trim, Boat Windows, Soft Top Windows,
  
• Conformability: Flat, simple and moderate compound curves, convex and concave surfaces
  
• Thickness: 3.2 mil
  
• Durability: Up to 10 years
  
• Removable: Up to 3 years
  

We are always innovating with the goal of making the customer's experience better.

Please see the blog here explaining our new kits.

Glad you asked!  Our guidelines can be found HERE.  If you are still unsure after reading these don't hesitate to reach out to our custom team and ask.  custom@luxeautoconcepts.net

LightWrap™ is a breeze to install compared to other tints on the market!  This is because it features all the technologies found in quality automotive color change vinyls.  You should install LightWrap™ dry and use heat to soften the vinyl so it can be stretched and conform to your light.  There is no need to use an application fluid with LightWrap™ due to its air-egress channels and repositionability.  You can use any tool used for wrapping cars when installing LightWrap™ including: wrap gloves, squeegees, break away knives, knifeless tape, heat-guns and torches, and ProBond adhesive promoter.  Make sure to post heat LightWrap™ after installing it to about 200deg F to ensure it loses its memory effect and conforms to its installed shape long term.  We have various installation videos on our YouTube Page.

You may find answers you are looking for at the blog article HERE.

There are also many installation videos on our YouTube channel.

Did you accidentally mess up installation of one piece? It happens. You can order a replacement piece at the link here. You can also find this page at the bottom of the "Shop DIY" dropdown menu.

Returns

• We accept returns & exchanges 30 days after shipping.
• To be eligible for a return, your vinyl must still be on the original backing paper and in the same condition that you received it. It must also be in the original packaging.
• Return shipping cost will be deducted from your refund:
• $5 for items shipped in a small box- precut kits & items under 1 lb.
• $10 for items shipped in tubes/over 1 lb.- sunroof flags, universal kits, etc.
• We do not accept returns on custom printed items or vinyl cut to length unless there is an error in manufacturing or on our end of production.
• There are certain situations where only partial refunds are granted (if applicable). If your purchase came with an application kit and you have used it we will still issue a refund minus the kit's price: $6.

To initiate a return, please visit luxeautoconcepts.net/returns.