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We strive to process and ship orders as quickly as possible. Most non-custom orders will ship same day when placed before 12pm CST or 2pm CST for FedEx 2day, FedEx Overnight, and USPS Priority Express. If for some reason your order will not ship right away you will be contacted with an estimated ship date. You always have the option of cancelling your order if you prefer not to wait.We ship orders Mon - Fri. Please know that transit time is Monday through Friday as Saturday and Sunday are not business days. LuxeAutoConcepts.net, FedEx, and USPS do not guarantee shipping times. Orders over $250 may require a signature. If signature removal is requested per our customer, the customer assumes ALL responsibility in the case of a delivered package that is either stolen or not received for any reason. Some international orders may require additional handling if the location is in an extended zone.
For International shipments, Luxe Auto Concepts is NOT responsible for extra import fees, it is the customer's responsibility to cover the shipping fees as well as customs/taxes fees that may be added by their country. If your shipment is damaged in transit, Luxe Auto Concepts will do its part in filing a claim and replacing the damaged product, however, shipping fees must be collected from the buyer in order to reship the product out of the country once again.International shipping methods are NOT guaranteed. These are estimates given by the carriers themselves. We are not responsible for packages arriving outside of the projected time frame. In most cases, shipments may be delayed due to the country's custom clearances which can delay shipments most of the time.
In case of Lost/Damaged shipments, Luxe Auto Concepts will follow the claim process through FedEx or USPS. Please understand that claims will require photos of physical damage to the product and shipping container. The claim process can take up to 45 business to be successfully processed and granted. If the order is urgent we recommend placing a new order and once the claim is granted, we will issue the credit back to that order.
In case of delivered but stolen goods, the carrier will require a valid police report from your local police department in order to process through the claim. In most cases, the carrier will require both parties to be involved in the claim process "Luxe Auto Concepts & Customer" the claim process can take up to 45 days to be resolved or denied. In the case of a denied claim, Luxe Auto Concepts is NOT responsible for shipments that state delivered but are not in possession of the customer.
Yes we do! Our website should calculate your shipping anywhere in the world. We use DHL or Fedex depending on your location due to their reliability and speed. If the system isn't calculating shipping rates for you it's most likely due to the address being input incorrectly. In this case please Contact Us Here and we will help you out.
International orders may incur additional taxes and customs fees. The customer is responsible for paying these fees at time of receipt. Luxe Auto Concepts has no control over these fees and we can't adjust them. The Zonos Hello popup will appear for international customers and tell you estimated duties & taxes.
Luxe LightWrap™ is a premium quality cast vinyl film specially developed for wrapping vehicle lights and trim with translucent effects tinting the lens while letting light pass through. Luxe LightWrap™ materials are superior quality, cast PVC films that offer exceptional dimensional stability and excellent long-term durability, they offer excellent cutting and weeding properties, and are suitable for applications in outdoor and indoor environments. LightWrap ™ adhesive allows the film to be removed using heat and/or chemicals, under controlled conditions, up to a period of three years from a range of substrates, subject to exceptions covered in the warranty. Exceptional dimensional stability and long-term durability suitable for indoor and outdoor applications and excellent conformability and adhesion for use on smooth or contoured surfaces.
We are always innovating with the goal of making the customer's experience better.
Please see the blog here explaining our new kits.
LightWrap™ is a breeze to install compared to other tints on the market! This is because it features all the technologies found in quality automotive color change vinyls. You should install LightWrap™ dry and use heat to soften the vinyl so it can be stretched and conform to your light. There is no need to use an application fluid with LightWrap™ due to its air-egress channels and repositionability. You can use any tool used for wrapping cars when installing LightWrap™ including: wrap gloves, squeegees, break away knives, knifeless tape, heat-guns and torches, and ProBond adhesive promoter. Make sure to post heat LightWrap™ after installing it to about 200deg F to ensure it loses its memory effect and conforms to its installed shape long term. We have various installation videos on our YouTube Page.
You may find answers you are looking for at the blog article HERE.
There are also many installation videos on our YouTube channel.
To initiate a return, please visit luxeautoconcepts.net/returns.