LUXE AUTO CONCEPTS FAQ

Great question!!  We created Luxe after repeatedly being burned with poor quality tint overlays that can be found everywhere on the internet.  It seemed like every experience we had with tinting lights or installing overlays led to disappointment due to a poorly cut overlay, poor quality material, poor packaging, or slow and unprofessional services from ebay vendors.  After doing some research with materials we decided to release our own tint overlays, except we use our own proprietary vinyl LightWrap and we include most everything you need to successfully install your product.  Our goal is to provide as much value possible to you, our customer, and ensure that no matter how complex the install you have all the tools you need to get professional results with our products.  When possible we provide installation videos and have numerous authorized installers world wide if you need help installing our products.

We strive to process and ship orders as quickly as possible.  Most non-custom orders will ship same day when placed before 12pm CST or 2pm CST for FedEx 2day, FedEx Overnight, and USPS Priority Express.  If for some reason your order will not ship right away you will be contacted with an estimated ship date.  You always have the option of cancelling your order if you prefer not to wait.

When we print the shipping label for your order our system will contact you via email or SMS depending on your preferences with your tracking number.    If you do not see a shipping confirmation email you can go to your "Order #XXXXX confirmed" email and click [View your order] to pull up a page with live updates.  If you weren't contacted that your order was being delayed please Contact Us Here for a response or call 1-888-752-5893 for an immediate update.

Yes we do!  Our website should calculate your shipping anywhere in the world.  We use DHL or Fedex depending on your location due to their reliability and speed.  If the system isn't calculating shipping rates for you it's most likely due to the address being input incorrectly.  In this case please Contact Us Here and we will help you out.

If you need to cancel an order please contact us immediately as we process and ship orders as fast as possible... usually the same day.  We can cancel any order that is has not been processed or a custom order where the design process has not started.  If your order is currently in processing or has already been shipped you must go through the return process in order to obtain a refund for your order.  For more info on the return process please refer to our return policy.

We only offer a refund on products where it is evident there was a manufacturing error or when the product is returned and can be resold.  If you reach out to our team the first question we will ask is almost always "can you send us pictures?".  Please understand that most of our products are meant to be installed by the customer, which means once they are removed from the backing paper or the transfer media they cannot be resold or reused.  There is an inherent risk to these type of products for the customer.... the installation quality is mostly up to you.  That being said we will always work with you if the install didn't go as planned, and we have many systems in place to help get a replacement piece or the help you need to you to be able to get the results you want.  

Luxe LightWrap™ is a premium quality cast vinyl film specially developed for wrapping vehicle lights and trim with translucent effects tinting the lens while letting light pass through. Luxe LightWrap™ materials are superior quality, cast PVC films that offer exceptional dimensional stability and excellent long-term durability, they offer excellent cutting and weeding properties, and are suitable for applications in outdoor and indoor environments.  LightWrap ™ adhesive allows the film to be removed using heat and/or chemicals, under controlled conditions, up to a period of three years from a range of substrates, subject to exceptions covered in the warranty. Exceptional dimensional stability and long-term durability suitable for indoor and outdoor applications and excellent conformability and adhesion for use on smooth or contoured surfaces.

• Film Type: Cast
  
• Adhesive: Slideable, Repositionable clear semi-permanent removable acrylic adhesive with micro diamond air release 
  
• Application Type: Dry
  
• Recommended Uses: Automotive Lights, Headlights, Taillights, Chrome Trim, Mirrors, Bumpers, Accents & Trim, Boat Windows, Soft Top Windows,
  
• Conformability: Flat, simple and moderate compound curves, convex and concave surfaces
  
• Thickness: 3.2 mil
  
• Durability: Up to 10 years
  
• Removable: Up to 3 years
  

LightWrap™ is a breeze to install compared to other tints on the market!  This is because it features all the technologies found in quality automotive color change vinyls.  You should install LightWrap™ dry and use heat to soften the vinyl so it can be stretched and conform to your light.  There is no need to use an application fluid with LightWrap™ due to its air-egress channels and repositionability.  You can use any tool used for wrapping cars when installing LightWrap™ including: wrap gloves, squeegees, break away knives, knifeless tape, heat-guns and torches, and ProBond adhesive promoter.  Make sure to post heat LightWrap™ after installing it to about 200deg F to ensure it loses its memory effect and conforms to its installed shape long term.  We have various installation videos on our YouTube Page.