I ordered a front bumper kit for an AP1 s2000. I recieved a kit for the bumper but it was missing the lower lip. On their website for the kit I ordered it notes: "with front bumper". Called Luxe and spoke to Stephanie, and she was exceedingly courtesy and responsive. We went over my order and it appears that my kit only includes the bumper and not the lower lip.
We talked about the description and how that can be confusing since it mentions *with* underbody spoiler. She agreed and said they will send out a lower lip. Additionally, she took the constructive criticism professionally and mentioned they are going to change the product description to avoid confusion in the future.
I honestly wasn't expecting such a positive response. This inspires confidence. I have zero reservations sending more business their way. Wish I could buy large (like large enough to cover roofs) rolls from them cause I defintely would.
